FAQ
Returns & Exchanges
Due to the handcrafted nature of our products, we do not accept returns or exchanges unless the item arrives damaged or defective.
If you receive a damaged item, please contact us within 7 days of delivery with photos, and we will do our best to resolve the issue.
Orders from Japan
For customers in Japan, please order from our domestic store:
👉 https://irodorimilitary.com/
Please note that pricing and availability may differ between our Japan store and international store due to differences in operating costs, payment systems, and international shipping setup.
We appreciate your understanding.
My Country Is Not Listed at Checkout
We are continuously expanding our shipping destinations.
If your country is not available at checkout, please contact us and let us know your location.
We will do our best to accommodate your order.
Item Shows as Sold Out – What Should I Do?
Our products are handcrafted and may be out of stock temporarily.
If materials are available, we may be able to produce additional units upon request.
Please feel free to contact us — production may take some time, but we’ll do our best to assist you.
Processing Time
Orders are typically processed and shipped within 1–10 business days.
Processing time may vary depending on order volume.
Shipping Time
Orders are shipped from Japan.
Estimated delivery times:
- Asia: 5–14 business days
- USA: 7–21 business days
Delivery times may vary depending on customs and local postal conditions.
Tracking is included with all shipments.